EDITOR — Allow me space in your newspaper to speak out on the unprofessional conduct at one top commercial bank (name supplied), that is both patronising and a strong driver of incompetence. It is amazing to hear a bank manager state that for every withdrawal above US$100, the customer has to have the withdrawal slip signed by the bank manager.
Upon inquiring about this from the bank manager, one is told to see the manager or go to their main branch. This defies all logic of Internet banking and obviously smacks of patronage. Surely, if a customer’s identification details can be verified, that should be enough for one to get their money from any branch within the country, is it not so?
Unless there is a statutory instrument to that effect, which I doubt there is since some of us bank with other banks and this has not happened before.
This kind of bureaucracy obviously gives the bank manager a sense of authority, especially over the poor as I doubt if they ever do this to well-to-do customers.
This is not only patronising, but a process that creates incompetence brought about by us waiting in second queues to see the bank manager.
[That is not incompetence, that is inefficiency. - MrK]
May I remind service providers of this nature that what they deem as their authority is sheer display of ignorance on how to offer "efficient services at the minimum inconvenience".
Can someone do something about bank tellers who attend to their personal mobile phones during working hours?
Go out there and see how things are done better.
I hope my letter assists those who believe in patronage systems to move away from such archaic ways, the world moves forward on efficiency and customer satisfaction.
Disgruntled Customer.
Via e-mail.
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