Maravi

Chilipamushi urges local firms to improve products

Chilipamushi urges local firms to improve products
By Fridah Zinyama
Friday June 08, 2007 [04:00]

MINISTRY of Commerce permanent secretary Davidson Chilipamushi has said Zambian companies need to improve their products and services if they are to capture the local and international markets. During the 2007 Customer Service Expo organised by SS Media group Limited, Chilipamushi said when the business community improved their products and services it would be easy to use specialised forums to showcase their products to their local customers.

“What we need at the moment are more specialised forums such as this expo which accords the opportunity to the business community and various institutions to showcase their products,” he said. “The Customer Service expo will help the business communities to demonstrate to their existing and potential clients what they are doing to improve their services.”

Chilipamushi said the expo would afford the business communities with feedback of what their clients feel about their products.

“Government is also doing its part in ensuring that the business environment in the country is good,” he said. “We have realised that in order to improve service delivery, we will have to form partnerships with the private sector.”

Chilipamushi urged the private sector to take the initiative in those areas where they can add value to their products and services. “Government would like to see more private sector initiatives that help to translate government policies into action,” he said.

And Chilipamushi added that government’s commitment to superior service delivery could be seen in its deliberate measures to restructure key institutions that provide critical services to the business community.

“The formation of Zambia Development Agency is meant to help facilitate investment and trade opportunities, company registration, product quality standards and certification and support to small and emerging businesses through specialised agencies that constitute ZDA,” said Chilipamushi.

Labels: DAVIDSON CHILIPAMUSHI, QUALITY ASSURANCE

posted by MrK @ 5:14 AM