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ZCC cautions consumers on defective products

ZCC cautions consumers on defective products
By Fridah Zinyama
Fri 18 Dec. 2009, 04:00 CAT

THE Zambia Competition Commission (ZCC) has cautioned consumers in the country to be cautious of substandard and defective products during this festive season.

In a press statement, ZCC director for Consumer and Public Relations Brian Lingela stated that unsuspecting consumers were normally duped into buying what seemed to be affordable but defective products during this period.

“The Commission reminds consumers that during the festive season, various traders are in the tradition of making several clearance promotions of their goods and it is easy for consumers to rush for such goods in view of the low prices at which they are sold,” he noted.

Lingela observed that in 2009, most of the complaints that the Commission received from consumers were on the sale of defective products.

“Consumers need to ensure that they make up their minds on the quality of products they buy especially electrical and electronic goods,” he cautioned. “During 2009, the Commission has endeavoured to secure refunds and replacements for consumers on assorted goods found to be defective. On two occasions, we have referred unsatisfied parties to the Small Claims Court for further adjudication.”

Lingela advised consumers who might buy defective products to report to the Commission for redress.
“If any consumer buys a product which is defective, they are advised to immediately report to the Zambia Competition Commission offices,” he stated. “The Commission will remain open during the festive season to receive various consumer complaints.”

Lingela further advised the public to shop responsibly during this festive season and ensure that they purchased quality products.

“The Commission, at this time of the season would also like to remind consumers that they have an obligation to shop around and ask the shop owner of the quality and origin of goods before making decision,” stated Lingela. “Further, consumers have an obligation to ask for warranties, guarantees and receipts on purchased goods so that they can be protected whenever they discover defects on purchased goods.”

Labels: CONSUMERS, ZCC

posted by MrK @ 9:16 AM