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Barclays to revamp Internet banking

Barclays to revamp Internet banking
By Gift Chanda
Wed 25 Jan. 2012, 13:58 CAT

BARCLAYS Bank Zambia Plc says it will invest more than K12 billion (US$2.5 million) in the next five years to revamp its Internet banking service which will be widely accessible to its customers for free.

Unveiling the bank's upgraded Internet banking service in Lusaka yesterday, Barclays Bank Zambia Plc managing director Saviour Chibiya said the bank was committed to expanding its alternate channels in a quest to offer customers world-class products, services and choice.

"To make secure Internet banking accessible for free to all our customers, we will be investing over K12 billion in the next five years," Chibiya said.

He said over the past year, the bank had introduced electronic services that had transformed customers' banking experience.

These include the SMS alert which allows customers to know of transactions on their accounts and the e-statements that ensures improved delivery of customer statements and enabling Card and PIN on Points of Sale machines to enhance security.

"In addition, Barclays Bank Zambia recently launched the Platinum Card which enables customers to transact online and make travel bookings for hotels and car hire among other features," he said.

Until recently, the bank was offering Internet banking service to a small base of its customers.

"We remain committed to investing in innovative digital banking offerings to ensure that our customers enjoy a rich digital experience that integrates their banking needs with their lifestyle. We will continue to respond to our customers' feedback so that we can continue to serve them in a way that they desire," Chibiya added.

He said with the K12 billion worth investment, all Barclays customers would have access to free and secure Internet banking, which offers them the flexibility to access their personal accounts at any time regardless of the bank's opening hours.

"We are committed to pioneering superior, quality and affordable banking services to the Zambian people. We want to ensure that our customers are given a choice in how they access our services in line with their lifestyle needs and preferences. We are rewarding our customers with great benefits," he said.

"With the Internet Banking service, Barclays customers now have the choice to make financial transactions on the Internet using one of the most secured system which guarantees the safety of funds and transaction details."

He explained that key benefits of the upgraded Internet banking service to Barclays customers include free inter-account transfers, account balance enquiries, access to loan accounts information and mini statements.

Chibiyi further said all transactions on Internet banking would be free apart from funds transfer to other banks.

He said fund transfers to other banks within Zambia would be attracting a minimal fee of K5,000 while international funds transfers would attract the normal Society for Worldwide Interbank Financial Telecommunication (SWIFT) charges.

Labels: BARCLAYS BANK, SAVIOUR CHIBIYA

posted by MrK @ 5:11 PM