(LUSAKATIMES) ZAIN to outsource call centre and back office services
ZAIN to outsource call centre and back office servicesTuesday, October 26, 2010, 21:04
Zain has announced plans to outsource call centre and back office services. Bharti Airtel which owns and operates the Zain brand in 16 AFRICAN countries says it will soon conclude the deal with IBM Tech Mahindra and Spanco which will run the customer services for Bharti Airtel.
A statement issued by the firm says the deal will allow its 40 million mobile customers to enjoy world class customer services.
The statements says IBM Tech Mahindra and Spanco will introduce quality best practices based on their experiences of working with international organisations in the telecommunications, banking, finance, insurance and retail sectors.
The firm says this will also lead to the development of the nascent African Business Process Outsourcing sector which promises to deliver economic growth to many countries across the continent.
ZNBC
Labels: MOBILE PHONES, OUTSOURCING, ZAIN ZAMBIA LIMITED PLC
posted by MrK @ 5:01 PM
1 Comments:
Nice article about back office support services.
Best Back Office Support Services in India
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