Monday, December 31, 2012

Barclays clients complain about debit anomalies

Barclays clients complain about debit anomalies
By Henry Sinyangwe
Thu 27 Dec. 2012, 12:20 CAT

SOME Barclays Bank clients have complained of having their accounts over-debited whenever money is being recovered for unprocessed Visa debit payments. But Barclays Bank Zambia has apologised to its customers for the inconvenience.

Several customers expressed concern that the bank was not immediately deducting money from their accounts each time they made electronic transactions such as swiping.

The clients further complained that some of the transactions that took place many months ago were being deducted this month without any notice.

They also criticised what they termed "over-deducting and unnecessary bank charges".

"We are being inconvenienced because there are so many anomalies," said a client, who refused to be named.
They also wondered why the bank only debited their accounts months after transactions had taken place as some of them did not have enough money in their accounts.

But Barclays Bank Zambia says the debit problem was caused by its remedial action to recover the unprocessed Visa debit payments from customers who made transactions using Visa electron.

Reacting to the customers' concerns in a joint statement yesterday, head of customer service Agatha Yowela and communications manager Banji Gwaba Lufungulo assured customers that the bank remained committed to resolving any concerns that they may have regarding the recent debiting of their accounts with unprocessed Visa debit payments.

"Barclays Bank Zambia Plc wishes to apologise to our esteemed customers who have been inconvenienced during this recovery process. We further wish to advise customers that the Bank will continue to keep its communication channels open with them should they require clarity on the matter," they stated.

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